Why is my email box full and how do I fix it?
At some point you may get an email from the email server that your "mail box is very close to being full" or is already full. This can be distressing and you will want to fix this problem immediately because once full, you will no longer receive emails.
The mail server retains all emails until it is instructed to delete them. There are a number of issues that must be considered.. First, some definitions.
Webmail
Webmail is a web-based interface to your pop server account.
It is important to remember that webmail is NOT A PLACE! It is simply a view into the pop server account. Webmail does not get full! It is your pop server mail box that gets full.
SonicSpider provides unlimited email support to the webmail interface.
Personal Email Client
An Email Client is a software program that you have installed on your personal computer that retrieves messages from the pop server. Examples of "personal email clients" are:
Email Account Full
You have received a message that your email account is full or someone that is trying to email you got that message. What do you do?
Clean up mail box via Webmail
First login to your webmail account and click "inbox".
If you use webmail a lot, then you may need to do some "selective pruning" of your inbox.
If you don't use webmail, or very rarely, there is a check box on the upper left (just to the left of the "From" label) that will check all messages that are currently in view.
Then click the red "X" to delete all selected messages. (Tool bar on upper right)
Next, you need to empty the "deleted" folder. Again, click the check box in the upper left and then click the red "X" in the tool bar on the upper right.
Your email account should now be ready for new messages. If this still does not provide you with enough email space you can purchase more space. Call us for further information and prices.
Keeping your email box from filling up.
If you use Webmail regularly you need to do regular clearing of the "inbox" and empty the "deleted" folders.
If you use a "personal email client" you need to set that email client to delete messages AFTER it uploads messages. Make sure the webmail settings are as illustrated below.
It would be impossible to have all the settings here for every possible email client. Generally, you will find a setting in the "preferences" or "options" sections of the program that reads "Delete messages after retrieval". The wording may differ depending on the client. You will need to contact your software tech support person for assistance.
SonicSpider can provide contacts if you need this support.
Following are some screen shots of sample email client configurations. Your email client will be similar, but probably located in a different place.
Mac Mail Settings
Thunderbird Settings
The mail server retains all emails until it is instructed to delete them. There are a number of issues that must be considered.. First, some definitions.
Webmail
Webmail is a web-based interface to your pop server account.
It is important to remember that webmail is NOT A PLACE! It is simply a view into the pop server account. Webmail does not get full! It is your pop server mail box that gets full.
SonicSpider provides unlimited email support to the webmail interface.
Personal Email Client
An Email Client is a software program that you have installed on your personal computer that retrieves messages from the pop server. Examples of "personal email clients" are:
- Outlook
- Netscape
- Mac Mail
- Thunderbird
Email Account Full
You have received a message that your email account is full or someone that is trying to email you got that message. What do you do?
Clean up mail box via Webmail
First login to your webmail account and click "inbox".
If you use webmail a lot, then you may need to do some "selective pruning" of your inbox.
If you don't use webmail, or very rarely, there is a check box on the upper left (just to the left of the "From" label) that will check all messages that are currently in view.
Then click the red "X" to delete all selected messages. (Tool bar on upper right)
Next, you need to empty the "deleted" folder. Again, click the check box in the upper left and then click the red "X" in the tool bar on the upper right.
Your email account should now be ready for new messages. If this still does not provide you with enough email space you can purchase more space. Call us for further information and prices.
Keeping your email box from filling up.
If you use Webmail regularly you need to do regular clearing of the "inbox" and empty the "deleted" folders.
If you use a "personal email client" you need to set that email client to delete messages AFTER it uploads messages. Make sure the webmail settings are as illustrated below.
It would be impossible to have all the settings here for every possible email client. Generally, you will find a setting in the "preferences" or "options" sections of the program that reads "Delete messages after retrieval". The wording may differ depending on the client. You will need to contact your software tech support person for assistance.
SonicSpider can provide contacts if you need this support.
Following are some screen shots of sample email client configurations. Your email client will be similar, but probably located in a different place.
Mac Mail Settings
Thunderbird Settings